Issue Tracking
This document outlines the Issue Tracking process for managing and resolving issues throughout the project lifecycle. Effective issue tracking ensures that problems are identified early, tracked efficiently, and resolved in a timely manner.
Issue Tracking Process
| Stage | Objective | Key Actions/Details |
|---|---|---|
| 1. Issue Identification | Identify and document issues that may impact the project. | - Record issues as they arise during development, testing, or post-launch. - Classify issues by severity, impact, and urgency. - Capture detailed descriptions, steps to reproduce, and any relevant screenshots or logs. |
| 2. Issue Prioritization | Assign priority levels to each issue based on its impact on the project. | -Critical : Must be resolved immediately to prevent system failure. - High : Needs urgent attention to avoid major disruptions. - Medium : Important but does not affect critical functionalities. - Low : Minor impact, can be addressed later. |
| 3. Issue Assignment | Assign issues to the appropriate team members for resolution. | - Allocate issues based on team member expertise and workload. - Set clear expectations on resolution deadlines and outcomes. - Provide necessary resources or information for issue resolution. |
| 4. Issue Resolution | Resolve issues by implementing fixes or workarounds. | - Address root causes of issues to prevent recurrence. - Implement solutions and verify that the issue is fixed. - Test thoroughly to ensure that the fix does not introduce new problems. |
| 5. Verification and Closure | Verify that resolved issues meet the defined acceptance criteria and close them. | - Review the resolution with stakeholders and the team. - Confirm that the issue no longer affects the project or product. - Close the issue once it’s resolved and communicate the outcome. |
| 6. Documentation and Reporting | Maintain a record of issues, resolutions, and lessons learned. | - Update the issue tracking system with detailed information on each issue. - Generate reports on issues, resolutions, and ongoing challenges. - Use issue tracking data for continuous improvement and future project planning. |