Issue Tracking#
This document outlines the Issue Tracking process for managing and resolving issues throughout the project lifecycle. Effective issue tracking ensures that problems are identified early, tracked efficiently, and resolved in a timely manner.
Issue Tracking Process#
| Stage | Objective | Key Actions/Details |
|---|---|---|
| 1. Issue Identification | Identify and document issues that may impact the project. | - Record issues as they arise during development, testing, or post-launch. - Classify issues by severity, impact, and urgency. - Capture detailed descriptions, steps to reproduce, and any relevant screenshots or logs. |
| 2. Issue Prioritization | Assign priority levels to each issue based on its impact on the project. | -Critical : Must be resolved immediately to prevent system failure. - High : Needs urgent attention to avoid major disruptions. - Medium : Important but does not affect critical functionalities. - Low : Minor impact, can be addressed later. |
| 3. Issue Assignment | Assign issues to the appropriate team members for resolution. | - Allocate issues based on team member expertise and workload. - Set clear expectations on resolution deadlines and outcomes. - Provide necessary resources or information for issue resolution. |
| 4. Issue Resolution | Resolve issues by implementing fixes or workarounds. | - Address root causes of issues to prevent recurrence. - Implement solutions and verify that the issue is fixed. - Test thoroughly to ensure that the fix does not introduce new problems. |
| 5. Verification and Closure | Verify that resolved issues meet the defined acceptance criteria and close them. | - Review the resolution with stakeholders and the team. - Confirm that the issue no longer affects the project or product. - Close the issue once it’s resolved and communicate the outcome. |
| 6. Documentation and Reporting | Maintain a record of issues, resolutions, and lessons learned. | - Update the issue tracking system with detailed information on each issue. - Generate reports on issues, resolutions, and ongoing challenges. - Use issue tracking data for continuous improvement and future project planning. |